Our products are made to order. No refunds or exchanges.
Damaged or Incorrect Orders: If you receive a damaged or incorrect order, we will replace your item and re-ship it.
Returns & Refunds: To request a refund or return, please email hello@pottersprintinginc.com and provide your order number. We will get back to you as soon as we can.
Cancellations: We require same day cancellation on any order and do not allow returns on any custom printed item.
If you cancel your order, Potter's Printing will refund your payment method the full amount of your order.
Shipping Rates: Our shipping costs are calculated based on weight and shipped domestically through USPS. Orders typically arrive in 5-10 days. Below is a breakdown of our shipping rates:
- 0 - 2 lbs: $4.95
- 2 - 5 lbs: $8.95
- 10 - 20 lbs: $20
- 20+ lbs: $25
To view our terms and conditions, please click here.
